- Today
- A tenant emails a leak, someone reads it, calls the contractor, forwards photos, and updates the file when there is time.
- Agents take over
- Agents read every request from tenants and owners, classify urgency, match it to the unit and to who pays (the owner, the tenant or the VvE), draft the work order and the reply, and keep the file current.
- A person decides
- A property manager approves every work order before a contractor is sent, and anything urgent or above the cost limit goes to a person first.
- The audit trail records
- The request, the classification, the order, who approved it and what the tenant was told are recorded per case.
- Your team owns
- The urgency rules, the cost limits and the contractor list are the property team's own.