Fernhill · Slack
# support-ops12 · Refunds, escalations, customer ops
Today
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Priya Nair9:41 AM
@Carmen a customer wants a refund, annual plan, 41 days in. Can we do it?
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CarmenAPP9:41 AM
Checked refund-exceptions@v3: annual plan, 41 days in, inside the 45-day window. The refund is $240. Refunds need a human OK before the money goes out, so I’ve asked Sarah to sign off.
Sign-off needed · refund-exceptions@v3
Refund $240 to a customer on the annual plan (41 days). Requested of Sarah Chen.
ApproveDecline
✓ Approved by Sarah Chen · 9:42 AM
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CarmenAPP9:42 AM
Done. $240 refunded on the annual plan. Logged to the audit trail.
Message #support-ops➤